Questionnaire

AIT Library fosters continuous quality improvement, that’s why it conducts a user survey and quality performance assessment through this e-valued questionnaire. This is an incentive for achieving the maximum effectiveness in fulfilling our mission and goals and meeting your highest needs.
1. Are you a:
Faculty member (professor)
Postgraduate student
Researcher
Staff member
Member of Intracom Group of Companies
Please indicate your Department:
External user
2. Personal Data:
Your name
E-mail
Phone number
3. How often on average do you use AIT Library? (please indicate the frequency)
Daily
Weekly
Monthly
Occasionally
Never
Please indicate the reason(s):
4. Are you satisfied with the Library's environment? Do you feel comfortable? Do you find the Library a good environment to work in?
Yes
No
Please state the reason(s):
5. For what reasons, do you use the Library? (please rate them in priority order)
To obtain/lend or return books
To read journals
To find an article
To use the on-line computers
To study for a MSIN project
To use photocopying services
To conduct research for thesis or dissertation topic
For personal needs
For my work
6. Do you think that Library's facilities are adequate? Would you like to be added more:
PCs with internet access
Photocopiers
Printers
Other
Please specify:
7. Are you satisfied with the library opening times and their usage? Would you like to use Library during weekends?
Yes
No
Please indicate what would you like:
8. Are you satisfied with the Library's circulation rights?
Completely satisfied
Moderately satisfied
Moderately dissatisfied
Please state the reason(s):
Strongly dissatisfied
Please state the reason(s):
9. How often do you use the Interlibrary Loan? Is the requested material in time when you need it? Are there delays?
Frequently
Occasionally
Never
Please state the reason for why not:
10. Please report the frequency that you use Carnegie Mellon Library Services. Was there any difficulty? (This question is applicable only for AIT Members)
More than 5 times
2-5 times
Once
Please state the reason:
Never
Please state the reason for why not:
11. Does the Library have up-to-date and relevant matter to support the varied facets of curricula?
Yes
No
Partly
12. Are there subjects of your interest that Library does not have? /Are there specific subject areas that you would like to see the collection improved?
Please specify the subject areas:
13. Is the Library Webpage and On-line catalogue easy or difficult to use? (Indicate any difficulty that you may encountered)
Easy to use
Normal
Difficult to use
14. How do you find navigating the Library website? Is there something that you would like to be added, changed or improved?
Please specify:
15. Which of these resources do you use to help with your research or to keep yourself up to date?
Library catalogue
Printed journals
Electronic journals
16. Did Library personnel respond to your needs in a professional and courteous manner?
Yes
No
17. How often do you ask a librarian for help in finding information on a topic?
Most of the times
Occasionally
Rarely
18. Would you like any guidance or training in how to use library services or resources?
Yes
No
19. Are there any other services the library could introduce or subscribe to which would help you with your research work?
Please specify:
20. What do you like best about AIT Library?
Please specify:
21. Can you tell us about your experience in the Library- what worked, what didn’t, problems or anything else that may help us to help you.